1. Scope of application and basic principles
This policy applies to scenarios such as website access, customer inquiries, online inquiry, AI-powered quotation, business system demonstration, industry knowledge base, parts manufacturing lead platform and customer service provided by Yuxin Code Technology (Shenzhen) Co., Ltd. through yuxincode.com and related web pages.
When we process personal information, we follow the principles of legality, legitimacy, necessity, integrity, clear purpose, minimum necessity, openness, transparency, and security protection. We will not process your personal information beyond the purposes described in this policy, unless otherwise provided by laws and regulations or with your separate consent.
2. Information we collect
- Identity and contact information: name, mobile phone number, email, WeChat or other contact information, company name, position, location, etc.
- Business demand information: consultation content, project requirements, product or component parameters, quotation requirements, delivery requirements, industry type, budget range, communication records, etc.
- Documents and information: pictures, drawings, three-dimensional models, process parameters, technical descriptions, corporate information, contract or order-related materials, etc. that you actively upload or submit.
- Account and transaction information: registration login information, verification code, account status, order information, invoice information, receipt information, after-sales records and payment status, etc.
- Device and log information: IP address, browser type, device identification, access time, accessed pages, source pages, click records, search keywords, exception logs and security risk control records, etc.
3. Purpose of information use
- Provide you with website access, form submission, online consultation, business communication, needs assessment, AI-powered quotation, project follow-up, order fulfillment and customer service.
- Identify your identity or business entity and confirm information related to consultation, quotation, order, delivery, after-sales and invoice.
- Conduct technical assessment, manufacturability analysis, cost estimation, delivery date judgment, risk control, quality traceability and dispute resolution.
- Maintain the security of the website, systems and services, and detect and handle abnormal logins, malicious access, fraud, attacks, illegal uploads or other behaviors that endanger network security.
- On the premise of complying with legal requirements, improve page experience, content quality, product functions, service processes, customer response efficiency and business analysis.
- Fulfill laws, regulations, regulatory requirements, and obligations imposed by judicial or administrative authorities in accordance with the law.
4. Sensitive personal information
Under normal circumstances, we will not proactively ask you to submit sensitive personal information such as ID number, bank account, biometrics, precise positioning, medical health, and minors' information. If it is truly necessary for specific transactions, invoicing, payment, security verification, dispute resolution or legal compliance scenarios, we will process it within the necessary scope and obtain your separate consent in accordance with the law or meet other processing conditions stipulated by law.
When you submit drawings, models, technical information or project documents, please do not upload sensitive personal information, state secrets, restricted technologies, illegal product information or information that third parties have no right to disclose that is not relevant to the needs. If the document inevitably contains sensitive information, please desensitize it yourself before submitting it or confirm the processing method with us in advance.
5. Cookies and Logs
In order to ensure the normal operation of the website, record login status, analyze access effects, optimize page experience and improve security protection capabilities, we may use cookies, similar local storage technologies and server logs. You can manage or clear cookies through your browser settings, but some features may not work properly as a result.
We will not use Cookies for purposes not described in this policy, nor will we illegally track, identify or sell your personal information through Cookies without legal authorization.
The optional mainland-China website suggestion uses IP Geolocation by DB-IP, licensed under CC BY 4.0. We filter the monthly dataset to China IPv4 and IPv6 ranges. IP location is approximate and does not establish nationality.
6. AI and automated processing
In AI customer acquisition, AI-powered quotation, customer requirement identification, knowledge base retrieval, content recommendation or business lead analysis scenarios, we may use automated tools to assist in processing the information you submit. The relevant results are only used to improve business response and service efficiency, and do not of course replace manual review, technical judgment, business confirmation or contract agreement.
If automated processing has a significant impact on your rights and interests, you can request clarification through the contact information listed in this policy, reject a decision based solely on automated decision-making, or request manual review. We will not use personal information to implement unreasonable differential treatment against you in terms of transaction prices and other transaction conditions.
7. Sharing, entrusted processing and disclosure
- We will not sell your personal information.
- In order to complete quotation, processing, logistics, payment, invoicing, cloud services, security protection, customer service, data analysis or system operation and maintenance, we may entrust partners to process relevant information to the extent necessary and require them to protect information security in accordance with our instructions, this policy and legal requirements.
- When involving suppliers, processors, logistics parties, payment institutions, electronic signatures, cloud service providers or technical service providers, we only share the information necessary to achieve specific business, and adopt management measures such as contracts, authority control, desensitization, and log auditing.
- If personal information needs to be transferred due to mergers, divisions, acquisitions, asset transfers or similar transactions, we will require the new holder to continue to be bound by this policy; if the purpose or method of processing is changed, your consent will be obtained again in accordance with the law.
- We may disclose relevant information in accordance with laws and regulations, litigation and arbitration, administrative enforcement, judicial investigation or regulatory requirements.
8. Shelf life and storage location
We will retain your personal information for the shortest period necessary to fulfill the purposes stated in this policy. If laws and regulations, regulatory requirements, contract performance, dispute resolution, accounting files, network security logs or transaction records have other retention period requirements, those provisions shall prevail.
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory. If it is necessary to provide personal information overseas due to cross-border business, cloud services, customer collaboration or technical support, we will perform security assessments, certifications, standard contracts or other compliance procedures in accordance with legal and regulatory requirements, and inform relevant matters or obtain necessary consents.
9. Data Security Protection
- We take measures such as access control, identity verification, permission classification, transmission encryption, backup and recovery, log auditing, vulnerability repair and security monitoring to protect the security of personal information.
- We limit the scope of access to personal information by our employees, service providers and partners, and only allow access to relevant information to those necessary to perform business responsibilities.
- If security incidents such as leakage, tampering, and loss of personal information occur or may occur, we will take remedial measures in accordance with the law and notify you or report to the competent authorities in accordance with legal requirements.
- The Internet environment is not completely secure. Please keep your account number, password, verification code and uploaded files properly, and do not send sensitive information through unsecured channels.
10. Your rights to personal information
Subject to legal requirements, you have the right to access, copy, correct, supplement, delete your personal information, withdraw consent, cancel your account, request an explanation of personal information processing rules, restrict or refuse some processing activities, or request the transfer of personal information to other qualified personal information processors.
You can make a request through the methods listed in "Contact Us" in this policy. To ensure information security, we may need to verify your identity. For reasonable requests, we will process them within the time limit specified by law; for requests that are unreasonably repetitive, exceed reasonable technical means, damage the legitimate rights and interests of others, or are otherwise stipulated by law, we may reject and explain the reasons in accordance with the law.
11. Protection of minors
Our main services are aimed at corporate customers, business users and individuals with corresponding civil capacity. If you are a minor, please use this website with the consent and guidance of your parent or other guardian. If we discover that the personal information of minors under the age of fourteen is being processed without the consent of the guardian, we will delete it as soon as possible or take other necessary measures in accordance with the law.
12. Third-party services and links
This website may contain third-party websites, maps, customer service, statistics, payment, cloud services or other external links. The processing of personal information by third-party services is governed by their own privacy policies or service rules. Before you access or use a third-party service, please read and judge its rules yourself.
13. Policy update
We may update this policy due to changes in laws and regulations, business adjustments, changes in product functions, security management requirements or changes in market rules. The updated policy will be published on this page and will be effective from the date of publication or the date indicated on the page. If the update involves major changes in the purpose, method, type, or your rights and obligations of personal information processing, we will notify you in a reasonable manner in accordance with the law.
14. Contact us
If you have questions, comments or complaints about this policy, personal information processing activities, data security or the exercise of personal information rights, you can contact us through the "Contact Us" page of this website.
Company name: YUXINCODE Technology (Shenzhen) Co., Ltd.
Contact page: https://yuxincode.com/contact-us/